Reviews

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COL Bob Legg - Chief of Staff

All was done very well and AC worked good. Waiting for winter on heat check but very confident it will be fine. You had a good team there to install and sincerely appreciate you and the company. Will definitely recommend you to anyone needing a new system or repair.

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Tom Golden

Hello Atlantic Refrigeration & Air Management. My name is Tom Golden I thought it appropriate to recognize the efforts of one of your employees. My wife and I recently had a top of the line Trane furnace and heat pump installed in our house in Ocean View Delaware by your reputable employees. We had to call out one of your Technicians to help with a wiring jumper problem on the board of the heating system. Jason Cooner was the technician who responded t our call. Jason could not have been nicer with us and very professional, he ran pressure testing and troubleshot until he narrowed down the problem. I have been in industry for thirty six years and rarely have I seen an employee with the concentration and focus to want to solve a problem the way Jason did with our heating and cooling system. I really felt like Jason was not going to leave until that unit was right.

In a world where people are easy to criticize but not complement for excellent service I felt that Jason should be recommended for the work he did for us. Needless to say, I got his business card and will not hesitate to call him if I have any other problems (hopefully none) with the unit. We selected Atlantic Ref & Air to install the new heat pump and heat system because a neighbor who also had a four ton unit installed in our neighborhood by your company was impressed by what he saw. After seeing Jamie and Jason do the technical service troubleshooting end of the business I know I picked the right company.

As Managers, please take a moment and complement Jason on his work that he did for us. Your are lucky to have him as an employee. Great work Jason!

Best Regards,

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Bill Newnam

Folks,

I wanted you to know how much I appreciated the courtesy and professionalism exhibited by Scott and Mainor during their installation of our HVAC system in Eagles landing this week! They were neat, prompt, quick, and effective and our unit works GREAT! These guys can certainly be categorized as a strong company asset. From my experience, in a service industry it's always the people that make the difference, and these guys were terrific. Jamie at the office spoke to my wife regarding the coordination of the installation and she deserves the "above and beyond" award too!

Many thanks...things are very "cool" here!

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Anthony and Julia Kaculis

Dear Dave,

We would like to bring to your attention the outstanding job that Nate and Ovi did in installing our new air conditioning and heating system. As you know, this job involved removing the old system and installing the new system as well replacing the old duct work while working in the very uncomfortable crawl spaces and attic.

Nate and Ovi were always professional, courteous, timely, neat, and sensitive to our needs and convenience. They kept us informed as to the status of the installation and answered our questions patiently. They were determined to make sure that our systems were installed properly and operated efficiently.

It is a credit to you and Atlantic Refrigeration to have two employees such as Nate and Ovi. They should be commended for their hard work, professional service, and conscientiousness in successfully providing a critical component of our home renovation project. Because of their outstanding work, as well as working with you, we would be happy to provide an outstanding recommendation for Atlantic Refrigeration to any prospective customer in the future.

Sincerely,

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Ivison Rowland (IKE)

Donald: First of all, Bryan and Cosmo did a very professional installation with our new TRANE heat pump. It is a pleasure to watch a crew that anticipates each other's moves - and minimal wasted motion. Anyway, when they finished there were no traces that they had ever been there (which is unusual in this day & age!)...

Thanks again for the prompt installation. I look forward to a miniscule electric bill next month!!

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Mrs. Wolfe

Mrs. Wolfe called to tell us how great an employee Bob Gerehart is. He has done service calls there several times and every time he has taken care of them in a courteous, knowledgeable and professional manner and she wanted to tell us how refreshing it is to know that when they call someone who actually knows what they are doing comes out. She made a point to say that there are few companies that they deal with that have employees who actually KNOW what they are doing in the area and she wanted to make sure we knew what a valuable employee he is.

KUDOS BOB!!!!!!!!!!!!!!!!

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Kathy Hilton

Hi Jamie-

I just wanted to thank Atlantic for the prompt and excellent service yesterday when my heat suddenly shut down in the morning. As busy as I know you were with the Artic Blast, Bob was here within a few hours, and had the heat up and running with great explanation and demonstration of what he was doing to repair my unit. He also followed up with a phone call later to ensure that everything was running well, and that was a first!

I just wanted to send a shout out to you all, stay warm, and have a Happy Holiday season!

Sincerely,

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Debbie & Howard Kinhart

Dear Mr. Bunting,

Thanks so much for processing that rebate for our units at Broadkill Beach. The check was sent to incorrect addresses on two occasions, but it finally arrived. $800 is a good bit of money, and we appreciate your efforts. And, then, you helped us get those Trane deals..... Needless to say, we'll be recommending your company to our Broadkill friends. Have a great holiday season, and thanks again.

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Richard Oliver

Dear Mr. Jones,

On August 5, 2010, your company installed a new heat pump in my home. Each member of your staff connected with the process was outstanding. They were helpful, knowledgeable, courteous and professional and a credit to your company.

I heard about your company when I heard you several times on the Dan Gaffney show on WGMD on Monday mornings. I thought to myself, "that guy sounds really professional; when I heed AC work, I'm calling Atlantic".

In July, my 10 year old, builder's grade unit died, so I called you and one other company I had used before for comparison. I talked to Donald Bunting, he asked a few questions, including the model number of my old unit and made an appointment for several days later. When he arrived, he had a draft written estimate with two options. The other company had come the day before totally unprepared with nothing in writing and gave me a verbal, ridiculously high price. My next decision was not hard to make. I re-contracted Mr. Bunting and made the appointment and did the paperwork.

Melvin and JC came on August 5, one of the hottest and miserably humid days of this summer. My air handler is in the attic. Nevertheless, they cheerfully and very competently worked all day but were unable to finish. It's August 6 as I write this and they are here finishing up right now. They are two great guys and you are lucky to have them. They are extremely professional.

After they left yesterday I noticed the condenser on my other system wasn't working. Without going into a lot of detail; I called Mr. bunting and he sent Chris Bennett later in the evening. Chris is really outstanding. He diagnosed the problem in a few minutes and got it working. The breaker panel was mismarked and Melvin had turned off the wrong breaker. It could happen to anyone. I'm sure when they throw the switch in a few minutes, the new system will kick right over.

I was impressed with everyone and with you company in general. When my other system goes; you'll be getting a call from me. I've already recommended you to several friends who have aging systems.

I hope that you will pass my comments on to Melvin, JC, Chris, and Donald. They deserve a well done.

Sincerely,

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Ty and Joie Waltemyer

Good morning Donald, Just wanted to say Thank You for the excellent service during the process of getting a new heating/air conditioning system. Your people were excellent, both in work ethic and quality. Your organization does not fall into the Slower Lower Delaware that seems to be the norm when getting work done on our beach home. If you ever need a reference in our area, don't hesitate to consider us.

Thanks again,