Reviews
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Kitchen faucet replacement went smoothly.
We have been thrilled with the whole team at Atlantic - the office staff is kind and friendly on the phone and always accommodating based on our scheduling requests. The technicians have been first rate - from Saturday morning calls to talk through a concern to coming out to service and fix our heat pump units.
The technicians in the field are always courteous, clean, and willing to talk about the system snd make suggestions for efficient operation.
I was able to reach them quickly in the middle of a heatwave. Service was scheduled quickly and the technician arrived the next day promptly. Mike was very polite, professional and thorough. I highly recommend this company.
Professional and efficient from consultation through job completion- a pleasure to work with
Fantastic service! We have fairly new HVAC units (2 years old) and unfortunately a part in one failed, causing a large refrigerant leak. We were quoted by a different company first and we weren't satisfied due to unreasonable pricing, so we requested a second opinion from Atlantic.
They had a tech to our home quickly, the tech was competent, kind and transparent about options (thanks, Tim!).
Most importantly, Atlantic was flexible and honest about plans to fix the unit as they didn't complete the initial leak assessment (the other company did). We really appreciate that they didn't force us into another full leak diagnostic and gave us options based on what they knew (diagnostics for our issue could have run another $1000 or more). They also take photos of parts/issues on the units, which I think really makes a positive difference when it comes to trust and transparency, in comparison to other HVAC companies.
Additionally, all of this happened right before the heat warnings in early July, and the person helping me with the quote/parts (Mike) made the effort to get the part in as quickly as possible and get our service scheduled as soon as he had the part ETA.
Our unit is fixed, service was excellent, and I'm grateful we used Atlantic for this service!
Thank you Atlantic!
In 3 hrs I had a quote and a new hot water tank installed and working…fabulous job.
Bi-yearly system check with filter replacement. Professional and pleasant technician. I appreciate having the same technician each visit.
Fast prompt service. The crew repaired our condenser quickly in advance of the heat dome!
The Tech Mike was wonderful, professional, respectful and able to explain what was wrong and what needed to be done. The women who answered the phone were also professional and helpful. I am very glad that I contacted them!
