Reviews
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I had a routine service done on my heating system. Duane called me about 45 minutes before he arrived to let me know when to expect him. He showed up on time and was courteous and professional. He did a very thorough job with the service and explained what he was doing as he went along. I would highly recommend both Atlantic Refrigeration and Duane.
The sales force was a pleasure to work with as they would answer any questions we had regarding the new equipment. They worked with us to get the best price for the equipment that fit our needs. The installation techs showed up on time and were very knowledgeable about the equipment they were installing. Told us exactly how long it would take each day to do what had to be done to complete the job. They were able to answer any questions we had and were patient instructing us on how to set up and run the new thermostats. The job was done quickly, efficiently and neatly. I would recommend them to anyone needing new HVAC equipment installed.
Mr. Jorge Ruiz could not have been more professional— starting with the morning call to advise approximately when he would be at the house, to showing up on time and performing the required service. He explained what was wrong with the unit, as well as what was working appropriately. Mr. Ruiz is a reminder of why we chose Atlantic Refrigeration and Air Conditioning in the first place: professional, fair complete, and timely service—everything we would ask for.
George Parish was happy that Atlantic Refrigeration and Air Conditioning has hired Michael John. He was willingly to take the
time to discuss the issues with us. Michael John explained everything
in terms we could easily understand. He was professional, cordial, checked and cleaned all the necessary components and replaced the filter. George Parish was extraordinarily pleased with the services
rendered by Michael John.
Michael John conducted our annual inspection on January 10, 2020.
As previously mentioned during our earlier posting, Michael John was
very professional, cordial and completed all the necessary inspections.
George Parish was again extraordinarily pleased with the services
rendered by Michael John. Atlantic Refrigeration and Air Conditioning
should hire more people like Michael John.
Always on time, professional.
Promotion and very professional service.
Very knowledgeable and pleasant service provided by Jorge.
Jorge was an outstanding serviceman. He was conscientious and took the time to explain things to me in terms I could understand. Jorge was skilled and did a very thorough and precise job servicing our equipment. He insisted on wearing the booties even when I told him it was unnecessary, he insisted on preventing dirt and debris from getting on our floors. His polite demeanor and mannerisms were a breath of fresh air in this time of everyone being rushed and impolite. He is a serviceman like used to be so common in the past. I will request Jorge for all my future service calls.
Atlantic Refrigeration should be proud to have such a person representing the company. thank you for sending Jorge to our home.
Regards,
Brett Case and Paula Ryan
100 Pheasant Drive
Lewes, DE 19958
Sure was impressed with Mr. Ruiz work. He seemed to check everything. Thanks alot. Best work on our Trane and air/cond.
Our heating unit went out just as winter weather was coming--bad timing! The team at Atlantic was able to get a person out right away to diagnose the issue. Andrew was on-time, super friendly, and made sure to patiently walk me through what he saw and what the servicing options could be. When we decided to just replace the system, Connor put together a few options and we landed amazing package at a price that fit into our budget. These guys have been and will continue to be our first call for HVAC every time.
